Delivery & Returns

Delivery

At The Wine Centre, customer service is paramount. To this end we offer

  • Free Click & Collect
  • Courier Delivery (some charges may apply)

FREE Click & Collect

We are delighted to offer this service to customers Free of Charge. When you are shopping online, simply select the option ‘Click & Collect’. Provided that we have the item in stock and your payment has been received successfully, we will have your order ready to collect from our store within 5 hours (during normal store opening hours). You will receive an email from us notifying you that your order has been successful and that it is ready for collection. Please bring this acknowledgment with you when collecting along with photo ID.

For further details, please refer to our Terms & Conditions Policy.


Courier Deliveries

When you are shopping online, simply select the option ‘Courier'. Provided that we have the item in stock and your payment has been received successfully, we will have your order ready and despatched to you within 1-2 days (ROI and NI). You will receive an email from us notifying you that your order has been successful and that it has been despatched. This acknowledgment will also include a tracking code which you can use to track your package. Please refer to our Terms & Conditions Policy for further details.

We have partnered with An Post to offer this service to you. If you choose this method of delivery, the following charges apply to this service:

ROI

  • Spend €0-€99.99 – a charge of €7.50 will apply
  • Spend €100+ - FREE

NI

  • Spend €0-€99.99 - a charge of €10 will apply
  • Spend €100+ - FREE

OTHER COUNTRIES

We are happy to quote you for delivery to your destination. Please proceed to the checkout with your order and follow the instructions. Once we have organised a quote for delivery and you are satisfied with the amount, you can proceed with your order.


Returns

We hope you will be satisfied with your purchases from The Wine Centre. However, should you wish to return an item purchased from us either in-store or online, the following procedures and regulations will apply. Please note that items delivered in error, damaged or are faulty, have their own returns policy which is detailed below.


In-store Purchases

We are happy to accept items as returns when purchased in-store within 14 days of purchase date provided the returned goods are in a saleable condition, in their original packaging and have not been used or damaged. Should we accept your returned item we will issue you with a credit note. Please note we do not offer cash refunds.

Contact Us:

The Wine Centre, 15 John Street, Kilkenny City, Ireland, R95 H2CE

Emailwebsales@thewinecentre.ie
Tel: 0035 (0)56-7722907

Please ensure to have all details pertaining to your purchase available.


Online Purchase

If you purchase an item from us online, you may return the item, cancel the contract prior to delivery or cancel the contract within 14 days of delivery for a full refund provided the returned goods are in a saleable condition, in their original packaging and have not been used or damaged.

You will however be responsible for any postage/courier charges to return the item. .

Please ensure to use appropriate packaging as only items that reach us in perfect condition will be accepted as returns. Once the item has been returned our customer service personnel will review it and once approved, your account will be credited. Please allow 7 days for the money to be refunded to your account.

Any disputes in relation to a return will be handled through the EU ODR (Online Dispute Resolution) Service.

We have partnered with An Post to simplify the return procedure for online purchases of smaller goods delivered in ROI. Simply log onto www.returnmyshopping.ie and follow the steps you see on the screen. Please note you will need access to a printer to utilise this service. We are delighted to inform you that we have secured reduced postal rates for customers who use this service.


Don't Forget to Use Appropriate Packaging

Return Address Details

The Wine Centre, 15 John Street, Kilkenny City, Ireland, R95 H2CE

Emailwebsales@thewinecentre.ie
Tel: 0035 (0)56-7722907

Please ensure to fill in the return slip that accompanies your online purchase.