Delivery & Returns
Delivery
At The Wine Centre, customer service is paramount. To this end we offer free Click & Collect and Courier Delivery (some charges may apply).
Free Click & Collect
We are delighted to offer this service to customers Free of Charge. When you are shopping online, simply select the option ‘Click & Collect’. Provided that we have the item in stock and your payment has been received successfully, we will have your order ready to collect from our store within 5 hours (during normal store opening hours). You will receive an email from us notifying you that your order has been successful and that it is ready for collection. Please bring this acknowledgment with you when collecting along with photo ID.
For further details, please refer to our Terms & Conditions Policy.
Courier Deliveries
When you are shopping online, simply select the option ‘Courier’. Provided that we have the item in stock and your payment has been received successfully, your order will be despatched and delivered to you within 1 working day (Kilkenny City), 2-3 working days (ROI and NI), 3-5 working days (UK & Europe) and 5-7 working days (Canada & USA). You will receive an email from us notifying you that your order has been successful and that it has been despatched. This acknowledgement will also include a tracking code which you can use to track your package. Please refer to our Terms & Conditions Policy for further details.
We have partnered with An Post, Fastway and UPS to offer this service to you. If you choose this method of delivery, the following charges apply to this service:
County Kilkenny
- FREE DELIVERY ON ALL ORDERS
ROI
- Spend €0-€99.99 – a charge of €8.50 will apply
- Spend €100.00+ – FREE
Northern Ireland
- Spend €0-€99.99 – a charge of €11.95 will apply
- Spend €100.00+ – FREE
CANADA & USA
- A flat charge of €60 applies
UK
- A flat charge of €25 applies
EUROPE
- Various charges apply for different UPS country zones. The delivery fee for your country zone will be displayed at the checkout.
OTHER COUNTRIES
We are happy to quote you for delivery to your destination. Please proceed to the checkout with your order and follow the instructions. Once we have organised a quote for delivery and you are satisfied with the amount, you can proceed with your orde
Returns
We hope you will be satisfied with your purchases from The Wine Centre. However, should you wish to return an item purchased from us either in-store or online, the following procedures and regulations will apply. Please note that items delivered in error, damaged or are faulty, have their own returns policy. Please contact the store manager for information on this policy.
In-Store Purchases
We are happy to accept items as returns when purchased in-store within 14 days of purchase date provided the returned goods are in a saleable condition, in their original packaging and have not been used or damaged. Should we accept your returned item we will issue you with a credit note. Please note we do not offer cash refunds.
Contact Us:
The Wine Centre, 15 John Street, Kilkenny City, R95 H2CE, Ireland,
Email: [email protected]
Tel: 0035 (0)56-7722907
Please ensure to have all details pertaining to your purchase available.
Online Purchases
If you purchase an item from us online, you may return the item, cancel the contract prior to delivery or cancel the contract within 14 days of delivery for a full refund provided the returned goods are in a saleable condition, in their original packaging and have not been used or damaged.
You will however be responsible for any postage/courier charges to return the item.
Please ensure to use appropriate packaging as only items that reach us in perfect condition will be accepted as returns. Once the item has been returned our customer service personnel will review it and once approved, your account will be credited. Please allow 7 days for the money to be refunded to your account.
Any disputes in relation to a return will be handled through the EU ODR (Online Dispute Resolution) Service.
Don’t Forget to Use Appropriate Packaging
Return Address Details
The Wine Centre, 15 John Street, Kilkenny City, R95 H2CE, Ireland
Email: [email protected]
Tel: 0035 (0)56-7722907
Please ensure to fill in the return slip that accompanies your online purchase.